Annual report 2009

The federal ombudsmen, Catherine De Bruecker and Guido Schuermans, have submitted their report for 2009 to the Speaker of the House of Representatives. The complaints filed this year raise three major concerns: unequal treatment, the failure of administrative authorities to comply with the law and the expectations of citizens for greater proactivity and communication from the administrative authorities when they do not succeed in honouring their commitments.